Client Success Manager

📋 Description

• High-impact client success role focused on hematology and oncology practices across a national
• Strengthen provider relationships and drive awareness, adoption, and effective use of services for
• Coordinate with internal teams to deliver a consistent provider experience and implementation
• Segment accounts, prioritize opportunities, and develop engagement strategies to drive measurable
• Influence stakeholders across organizations to integrate new services into workflows.
• Balance day-to-day account management with long-term strategic objectives and results.

🎯 Requirements

• Bachelor’s degree and 6+ years in healthcare-focused customer success or account management.
• Strong understanding of healthcare systems and provider workflows, oncology/hematology preferred.
• Experience managing high-volume portfolios and strategic relationships with healthcare
• Proficiency with CRM platforms (Salesforce) and data visualization/reporting tools (Looker).
• Analytical mindset to translate data into actionable insights.
• Excellent communication, presentation, and influencing skills; able to work across cross-functional

🎁 Benefits

• Opportunity to improve patient access to transplant consultation and care.
• National scope with autonomy over account strategy and outcomes.
• Collaborative environment with medical, clinical, marketing, and patient services teams.
• Exposure to data-driven engagement and scalable provider strategies.
• Opportunity to influence program development and continuous improvement.
• Hybrid engagement with occasional in-person provider interactions.