Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate, and timely service to customers via phone, email, chat, SMS, video, and
• Listen actively, understand needs, and navigate healthcare benefits and care programs.
• Build rapport, protect PHI and comply with HIPAA and regulations.
• Support other departments and perform duties as assigned.
• Handle inbound/outbound calls for enrollment, education, and engagement.
• Operate within outbound workflows, manage dispositions, and meet productivity targets.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years in healthcare or outbound calling roles; inbound/outbound preferred.
• Excellent communication, empathy, and problem-solving skills.
• Strong active listening; ability to explain complex healthcare info clearly.
• Proficiency with CRM software and Microsoft Office; ability to learn quickly.
• Ability to work independently and in a team; handle stress professionally.

🎁 Benefits

• Remote-friendly, fully remote company with home-based setup.
• Health, dental, and vision insurance; 401(k) with employer match.
• Life and disability insurance; Employee Assistance Program.
• Paid time off and parental leave; professional development resources.
• Remote work tech requirements and speed expectations.