Application Support Consultant - L1 (Platform)

📋 Description

• Provide first level direct support to partners and customers by responding promptly to inquiries
• Become highly proficient with using Acumatica's product suite.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web
• Establish and maintain a positive and professional relationship with clients.
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Acumatica products in their

🎯 Requirements

• Extensive experience with IT systems, networks, and related technologies.
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• At least 2 years' experience in a similar role.
• Experience in account management or service and support. Experience troubleshooting business
• Ability to deliver quality service and problem solving skills remotely to clients and communicate
• Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP /

🎁 Benefits

• Industry competitive salary
• Comprehensive Health & Life insurances
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave