Technical Support Engineer

📋 Description

• Resolve complex technical issues across production and non-production environments
• Own and troubleshoot customer cases from a global support queue
• Provide clear, timely updates and proactively manage customer expectations
• Collaborate cross-functionally to deliver high-quality, seamless customer experiences
• Apply Knowledge-Centred Support (KCS) methodology to document solutions
• Author, publish, and continuously improve knowledge base articles

🎯 Requirements

• Bachelor’s Degree or equivalent experience.
• Demonstrable years of relevant technical support experience
• Experience with support tools such as JIRA and Zendesk preferred
• Fluent English (written and spoken) — able to explain complex technical topics clearly
• Technical Skills: SQL, Linux (SSH keys & certificates), Git, APIs, Basic scripting (BASH or

🎁 Benefits

• Competitive compensation: base salary that reflects your expertise and impact; bonus scheme
• Financial security & wellbeing: private medical insurance from day one
• Flexibility & work-life balance: remote working arrangements; open holiday policy with no upper
• Growth & development: opportunities for professional development and career progression
• Inclusive, supportive culture: commitment to diversity, equity, and inclusion; collaborative
• Impact & purpose: work on technology that drives global economic inclusion