Concierge Healthcare Customer Service

📋 Description

• Respond to customer inquiries via phone and internal systems in a professional and timely manner
• Document all customer interactions accurately within tracking systems
• Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and
• Strive to achieve first-contact resolution whenever possible
• Escalate complex or sensitive issues appropriately and ensure follow-up and closure
• Assist customers with account updates and service requests

🎯 Requirements

• High School Diploma or equivalent required
• Minimum 3 years of experience in a high-volume call center or customer service environment
• Experience supporting customers within healthcare, insurance, medical office, or related industries
• Familiarity with New York City and the five boroughs required
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities