Himalayas
client supportcustomer servicechat and text support specialistai chat support specialistchat support agentlive chat specialistlive chat agentchat support specialistlive chat support agentchat support representativelive chatchat support associate
Job Description
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Qualifications
- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Originally posted on Himalayas
Back to all jobs
