Customer Support Coach

📋 Description

• Support hotel customers with day-to-day use of hospitality software
• Respond to customer inquiries via phone, email, and live chat
• Troubleshoot issues and make outbound calls when needed
• Build strong customer relationships through empathy and clear communication
• Drive customer loyalty, retention, and product adoption
• Contribute to training materials and support documentation

🎯 Requirements

• 1+ years hospitality experience in hotel, hostel, B&B, or similar
• Native or fluent English and Spanish; Portuguese a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills and emotional intelligence
• High learning agility with software and hospitality tech
• Strong computer literacy and reliable internet connection

🎁 Benefits

• Fully remote, remote-first work environment
• Paid time off per local labor requirements
• Monthly Wellness Fridays for extra-long weekends
• Fully paid parental leave
• Home-office stipend based on country
• Access to professional development courses