Help Desk Analyst

📋 Description

• Provide service desk support to customer IT groups for unclassified and classified services
• Monitor and respond to support requests via phone, email, and ticketing system, ensuring tracking
• Collaborate with IT team to escalate complex technical issues
• Document, assess, track, and resolve incidents, problems, and service requests per Incident and
• Coordinate with Customer Representatives to resolve events, incidents, and problems affecting
• Collaborate with client to resolve network-related incidents, including Install, Move, Add, and

🎯 Requirements

• Minimum of 2 years of experience in help desk or technical support role
• Experience with Windows operating systems
• Experience with Microsoft Office Suite
• Experience with Remedy Ticketing System
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills