Senior Support Operations Specialist - Europe

📋 Description

• Act as the most experienced and knowledgeable member of the Support Operations Team, handling
• Operate with high autonomy and authority in decision-making, leading initiatives within support
• Maintain a positive, empathetic, professional attitude in all customer interactions.
• Educate customers on product features, functionalities, and best practices.
• Collaborate with tech support, sales, and partner account managers to resolve issues efficiently.
• Identify inefficiencies in support processes and suggest improvements.

🎯 Requirements

• At least 5 years experience in Customer Support, Customer Success, or similar customer-facing role
• Fluent English with excellent verbal and written communication and interpersonal skills.
• Experience leading real-time operational troubleshooting with customers via video calls or screen
• Remote working experience.
• Well-organized, self-starting, excellent work ethic, attention to detail.
• Proactive approach to tasks with continuous improvement as a core principle.

🎁 Benefits

• Monthly remote work stipend (home internet costs, electricity).
• Home office equipment package (laptop, keyboard, monitor).
• Home office equipment upgrade (furniture, ear plugs) or co-working space membership.
• Sick leave benefit, parental leave, 25 days annual leave plus local national holidays.
• Personal development fund for courses, books, conferences, and material.
• VSOP (Virtual Stock Option Plan).