Technical Support Engineer II

📋 Description

• Act as SME in Open Platform, specializing in Java, JavaScript, iOS/Android dev languages
• Troubleshoot and resolve complex issues within SLAs
• Primary contact for customers, liaising with Product, Engineering, and teams
• Provide voice of the customer insights to dev and service teams
• Collaborate with product developers on support tools and troubleshooting

solutions

• Analyze recurring issues and help improve support processes

🎯 Requirements

• 3+ years as Tier 3/4 Support Engineer or equivalent
• Experience supporting enterprise customers, ideally Fortune 500
• Strong troubleshooting for deep technical issues
• Solid knowledge of web tech and protocols
• Proficiency troubleshooting APIs, SDKs, mobile environments
• Excellent English communication via chat, email, phone

🎁 Benefits

• Health: medical, dental, vision
• Time away: 28 vacation days
• Tuition reimbursement and dev resources
• Food vouchers
• #LI-Remote