Customer Support Specialist I

📋 Description

• Deliver customer support via phone and email to help clients understand product functionality and
• Troubleshoot complex client tickets using egoless communication and collaborate with teammates
• Complete training modules to earn product certification and build subject matter expertise across
• Partner with Product and Engineering teams to share user insights and drive continuous product
• Participate in quarterly performance and development meetings with your manager to build growth

🎯 Requirements

• At least 2 years of customer service experience in customer support at a software company or in a
• A passion for technology and helping others understand and use it effectively.
• Exceptional verbal and written communication skills grounded in enthusiasm, energy, and empathy.
• Organized, process-driven, and capable of anticipating and mitigating friction points in a
• A thoughtful, cross-functional collaborator focused on delivering a streamlined customer experience.
• Ability to learn quickly and proactively take initiative to resolve and learn from technical

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for health and dependent care expenses
• Membership to Modern Health to support mental health and wellness
• Paid parental leave
• Company-sponsored life and disability insurance
• Competitive equity grants