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restjavascriptcsshtmlgenerative aiservicenowflow designersso
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Job Description
📋 Description
- Educate others about the ServiceNow platform with white papers and materials for the community
- Be the technical expert on ServiceNow, advising on configurations vs customizations
- Support Field Service process definition, re-engineering, and gap analysis in workshops
- Advise on leveraging the ServiceNow platform to transform processes
- Guide customers through ServiceNow capabilities during engagement with knowledge transfer and
- Draft and review user stories, acceptance criteria, and testing strategy
🎯 Requirements
- At least 7 years of configuration/development experience for complex technologies including
- Ability to influence and consult in a customer service environment with thought leadership
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, LDAP, SSO)
- Understanding of AI models and Generative AI focus
- Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent is valued
- Strong data compliance understanding (PII/PHI)
🎁 Benefits
- Health plans, flexible spending accounts
- 401(k) with company match; ESPP
- Matching donations; flexible time away; family leave programs
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