Senior Support Engineer, EU

📋 Description

• Own and resolve complex issues for enterprise customers.
• Lead investigations and coordinate during incidents with clear updates.
• Provide minimal reproductions, reusable snippets, and structured reports.
• Mentor other Support Engineers and drive improvements in investigation and communication.
• Collaborate with Product/Engineering to surface patterns and drive product changes.
• Improve docs, guides, and self-serve resources to reduce recurring issues.

🎯 Requirements

• Remote in Europe
• 4+ years in developer support or engineering
• Strong debugging of JavaScript/TypeScript and modern web apps (Next.js)
• Proven ability to own complex issues end-to-end
• Collaborative, clear communicator with informal mentorship
• Calm under pressure with empathy

🎁 Benefits

• Supportive, skilled team
• Trust-based, flexible work environment
• Global, diverse colleagues and customers
• Comprehensive health plans and perks
• Healthy work-life balance
• Competitive salary and stock options