Drug & Occupational Health Screening Investigator

📋 Description

• Manage an assigned queue of at‑risk drug/OHS reports.
• Coordinate outreach to move screenings forward and prevent escalations.
• Call clinics to push stalled results and obtain missing documents.
• Send scheduling and status nudges to candidates based on triggers.
• Document deviations from SOP and capture resolutions for process improvement.
• Identify recurring issues and flag gaps to improve the program.

🎯 Requirements

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
• Comfortable on the phone for extended periods; persistent without being pushy.
• HIPAA awareness and sound judgment about PII/PHI sharing in clinic conversations.
• Strong problem‑solving skills; ability to operate in ambiguity.
• Track record of identifying patterns and escalating issues to improve the process.
• Proactive, action-oriented mindset with ownership to deliver outcomes.

🎁 Benefits

• Fast-paced, collaborative environment.
• Learning and development allowance.
• Competitive cash and equity compensation, with opportunities for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.