Customer Support Team Lead

📋 Description

• Lead one of Eneba's B2C Customer Support teams.
• Represent the team in CS management and cross-functional forums.
• Drive high performance and optimize operational workflows.
• Mentor teammates to meet goals and improve CS metrics.
• Collaborate on staffing, hiring, and performance reviews.
• Promote continuous improvement in customer journeys and processes.

🎯 Requirements

• Proven experience leading teams (10+ a plus) in remote or hybrid settings.
• Strong communication with cross-functional partners.
• Ability to drive engagement and continuous improvement.
• Excellent organizational and time-management skills.
• Decision-making with minimal supervision and process mindset.
• Project management experience in customer service.

🎁 Benefits

• Employee Stock Options program.
• Opportunity to scale a unique product.
• Performance-based bonuses and learning budget.
• Paid volunteering opportunities and travel-friendly work location.