Senior Knowledge Management Specialist

📋 Description

• Develop, implement, and maintain a centralized digital knowledge base using a governed knowledge
• Capture, organize, curate, review, and update knowledge content to ensure it remains accurate
• Establish and maintain content standards, taxonomy, metadata, version control, governance
• Partner with subject matter experts across underwriting, product, sales, marketing, customer
• Support compliance initiatives by ensuring knowledge resources reflect applicable insurance
• Identify and address content gaps revealed through quality assurance, training, operational

🎯 Requirements

• Bachelor’s degree in Business, Insurance, Information Science, or a related field, or equivalent
• 3+ years of experience in knowledge management, content management, insurance operations
• Demonstrated experience implementing and sustaining knowledge management practices within a team
• Familiarity with insurance processes such as underwriting, claims, sales, or related operations is
• Experience working with knowledge management platforms such as SharePoint, ProNavigator, or
• Strong organizational skills with exceptional attention to detail and the ability to maintain

🎁 Benefits

• Competitive compensation package.
• Annual base salary range of $50,600–$95,300, with actual compensation determined by factors
• Potential eligibility for discretionary equity-based compensation and/or performance-based variable
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.