IT Support Engineer

📋 Description

• Provide first-line technical support to employees across a global, multi-entity environment.
• Diagnose and resolve hardware, OS, app, identity, access, email, and connectivity issues.
• Troubleshoot Windows and macOS endpoints; coordinate device replacements and deployments.
• Support endpoint policies and compliance via Intune and Jamf Pro.
• Resolve authentication/access issues across AD and Entra ID/Azure AD in hybrid identity env.
• Support Google Workspace accounts and manage access requests and distribution lists.

🎯 Requirements

• 3–5 years of professional IT helpdesk/service desk experience.
• Experience supporting users across multiple geographies/time zones (UK/US teams a plus).
• Strong Windows and macOS support experience; familiarity with business apps.
• Experience with Jira Service Management or similar ITSM/ticketing platform.
• Working knowledge of AD and Azure AD/Entra ID in hybrid identities.
• Familiarity with Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive.

🎁 Benefits

• Full-time opportunity based remotely in India.
• Global team exposure across time zones.
• Hands-on experience with endpoint management, identity/access, M365, Google Workspace, cloud
• Work with Windows and macOS, modern endpoint management tech.
• Exposure to AWS WorkSpaces and cloud-based workplace tech.
• Opportunities to develop automation, troubleshooting, and IT operations expertise.