Technical Support Engineer

📋 Description

• First point of contact for inbound customer communications
• Triage issues and assist customers using knowledge base and teammates
• Support field engineers and sales in the field as needed
• Contribute to internal/external documentation (articles, runbooks, FAQs)
• Occasional travel and participation in on-call rotation
• Work with proprietary laser weeding equipment and systems

🎯 Requirements

• 2+ years in remote/telephone customer-facing service and support
• Experience creating/managing customer communications and tickets
• Ability to follow complex written and oral instructions
• Strong customer service, relationship management, and communication skills
• Hands-on technical troubleshooting in Linux environments

🎁 Benefits

• Competitive compensation and full benefits for US-based employees
• Pre-IPO stock options
• Generous benefits including medical/dental/vision, PPO or HDHP/HSA, virtual care
• Employee Assistance Program, Mental Health benefits, and other programs