Technical Support Manager

📋 Description

• Lead a collaborative, deeply technical engineering team focused on delivering an exceptional
• Partner with Engineering, Product, and GTM to align on service objectives and improve
• Act as a primary escalation contact, ensuring issues are resourced and resolved timely.
• Contribute to cross-functional programs to simplify processes and drive business outcomes.
• Participate in on-call rotations to maintain premier service delivery.

🎯 Requirements

• Proven management experience leading people and operational strategies for responsive technical
• Inclusive leadership focused on culture, employee satisfaction, and collaboration.
• Analytical problem solving to identify systemic issues and drive process improvements.
• Strong communication skills bridging technical and business needs.
• Familiarity with enterprise support ecosystems (e.g., Salesforce, ServiceCloud, Google Workspace

🎁 Benefits

• Flexible, diversified work model including fully office-based, remote, or hybrid options.
• Commitment to diversity and inclusive environment for authentic self-expression.