Staff IT Services Support

📋 Description

• Provide IT administrative and Tier 1 technical support to users on-site in Norfolk, VA
• Serve as liaison between Headquarters staff and NMCI/NGEN management
• Coordinate NMCI/NGEN equipment refresh and issue tracking
• Assist in network/system upgrades and staff IT services coordination
• Maintain inventory of IT equipment and mobile devices
• Process IT service requests and provide CPR support as required

🎯 Requirements

• High school diploma
• Minimum 2 years NMCI/NGEN environment experience
• Minimum 2 years Tier 1+ customer support
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Strong multi-tasking and deadline prioritization
• Active Secret clearance and CompTIA Security+ certification

🎁 Benefits

• On-site workplace in Norfolk, VA
• SDVOSB employer
• Employee recognition and growth opportunities