Customer Success Manager

📋 Description

• Manage day-to-day and strategic relationships with enterprise clients in data and analytics
• Identify key stakeholders and build rapport across client organizations.
• Translate complex analytics outputs into business value for senior leaders.
• Lead regular client check-ins, QBRs, and roadmap sessions to surface opportunities.
• Collaborate with delivery teams to align client roadmaps with capabilities.

🎯 Requirements

• 3+ years in client-facing roles in data, analytics, or digital marketing.
• Strong relationship builder with track record of growing accounts.
• Experience with budgets, SOWs, renewals, and upsell opportunities.
• Familiarity with GA4, Adobe Analytics, and digital marketing ecosystems (DV360, CM360).
• Excellent communicator to translate technical concepts to business language.
• Comfortable in fast-paced, cross-functional environments with onshore/offshore teams.

🎁 Benefits

• Opportunity to work with enterprise clients within Monks’ data & analytics practice.
• Collaborative, growth-oriented team culture.
• Exposure to leading analytics platforms and MarTech.