Offboard Operations Expert

📋 Description

• Act as primary point of contact for offboarding processes (standard & complex)
• Collaborate with customer service, HR, finance, product & legal teams
• Meet weekly service delivery goals and CSAT metrics
• Handle complex inquiries and escalations with empathy
• Lead small bulk offboardings (5+ team members) with cross-functional partners
• Maintain data accuracy and update ticket communications

🎯 Requirements

• 3+ years in customer service or customer-facing ops with HR/People background
• Experience managing complex cases & bulk workflows
• Strong SLA/metrics focus (CSAT, turnaround times)
• Process-oriented, adept with self-service playbooks & async tools
• Empathic, human-centered customer support approach
• Remote-first mindset and AI/workflow automation interest