Technical Support Engineer - MoveWorks

📋 Description

• Provide day to day technical support to customers using the AI Assistant platform to drive
• Troubleshoot issues across AI responses, agentic workflows, and API integrations with enterprise
• Communicate clearly with customers and simplify complex AI/system behaviors
• Identify root causes using logs, telemetry, and system analysis (e.g., Kibana, Grafana)
• Document defects and track them in defect management systems; ensure timely responses and SLAs
• triage support tickets and escalate to appropriate teams; analyze API failures and reproducible bugs

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 2-5 years of experience in customer-facing technical support or similar roles
• Experience working with ServiceNow platform and enterprise integrations
• Strong understanding of REST APIs and debugging integration issues
• Experience with automated, bi-directional integrations between systems
• Strong troubleshooting, log analysis (e.g., Kibana, Grafana), and written communication

🎁 Benefits