Customer Success Manager - SMB

📋 Description

• Become a SPINS product expert and educate clients on data, tools, and solutions.
• Distill best practices and deliver insights to client base.
• Own customer retention and growth, including communication and data entry.
• Manage proactive client touchpoints and change management from data/product view.
• Develop strategies to expand engagement, adoption, and reduce churn.
• Cultivate customer champions and advocates.

🎯 Requirements

• BA/BS in Business or related quantitative field.
• 3-5 years in customer-facing success, account mgmt, or SaaS roles.
• Strong communication, presentation, and influence at all levels (exec/C-level).
• Creative problem-solving to drive value with SPINS data and products.
• Technical aptitude with Excel and PowerPoint; analytical mindset.
• Self-starter, time management, minimal supervision needed.

🎁 Benefits

• Hybrid work options for balance.
• Volunteer time off and charitable donations matching.
• Semi-annual company-wide employee surveys to shape programs and culture.