Customer Success Manager - Japanese Speaking

📋 Description

• Enable client stakeholders on Forter’s portal; run training for live accounts
• Lead high-impact engagements with monthly/quarterly reviews to show Forter’s value
• Coordinate advocacy via references/case studies to accelerate sales
• Leverage relationships to generate upsell opportunities with Sales
• Own retention and renewals for your book of business
• Share product insights with Product and leadership to guide roadmap

🎯 Requirements

• 3-4 years post-live, client-facing CSM/AM experience in Japanese market
• Fluent Japanese and English
• Experience leading business reviews with client executives
• Ability to translate client objectives into strategic account plans
• Collaboration with Product/R&D/Operations to incorporate client feedback
• Train clients on Forter’s UX and ongoing usage

🎁 Benefits

• Competitive salary and bonus plan
• RSUs
• Private health insurance (vision/dental)
• Half day Fridays