Customer Success Manager

📋 Description

• Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have
• Understand how customers are utilizing DigiCert’s security solutions and recommend additional
• Develop and proactively manage strong relationships with internal teams to support customers
• Present customer reviews to executives, owners, and internal stakeholders
• Monitor renewals and expirations to avoid service disruption
• Provide escalation management and communicate ongoing status of technical issues

🎯 Requirements

• 2+ years customer success/relationship/account management in Digital Security, SaaS or Software
• CRM tools such as Salesforce and MS Office Suite experience
• Excellent written and verbal communications, ability to work in fast-paced environments
• Ability to analyze complex situations and work cross-functionally towards solutions
• Customer-centric mindset focused on delivering exceptional service
• Prior experience with renewal management and cross-functional collaboration is a plus

🎁 Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off and family-friendly leave programs
• Health and wellness support, including medical coverage where applicable
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program and LinkedIn Learning access
• Employee referral bonus program and other perks