Customer Service Consultant - Group Protection

📋 Description

• Onboarding and ongoing maintenance of Group Protection policies
• Hybrid role combining admin work and phone conversations with customers and brokers
• Handle correspondence and ensure timely task completion
• Maintain large volumes of data with Excel formulas and internal tools
• Collaborate with teammates to resolve enquiries quickly
• Keep stakeholders informed and support vulnerable customers

🎯 Requirements

• People who love helping others
• Strong communication and admin skills; build relationships
• Confidence with desktop/laptop and MS Office
• Excel experience is preferred

🎁 Benefits

• Annual performance bonus and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays; 26 days after 2 years
• Electric car salary sacrifice option for permanent employees