Services Support - Site Success Coordinator

📋 Description

• Serve as a point of contact for site clients and participants, responding to email and phone
• Assist Project Managers with operational duties, including system access, card distribution and
• Maintain strong relationships with clients and internal stakeholders
• Provide ad hoc client training
• Update customer contact information as needed
• Be a problem solver and suggest improvements to process

🎯 Requirements

• Bachelor's degree or equivalent experience and/or training preferred
• Fluency in English, Spanish and other languages desired but not required
• Excellent communication skills
• Customer focus
• Initiative and ability to self-educate
• Strong problem solving and analytical skills