Technical Support Engineer 2

📋 Description

• Front line phone support for Customers, Field Engineers, and Sales Professionals. Resolve Tier 1
• Document reported complaints in CRM accurately and efficiently.
• Analyze and troubleshoot robotic/medical device issues; guide customers to resolution and escalate
• Review and summarize system error logs; assist field service with findings.
• Maintain knowledge base articles and drive process improvements for team efficiency.
• Support corporate/departmental metrics and adhere to regulatory compliance.

🎯 Requirements

• Analytical troubleshooting skills; strong customer service and communication.
• Working knowledge of computers; experience with Salesforce and Microsoft Office.
• Experience providing Tier 1 customer support; healthcare/medical device tech a plus.
• Associate degree/certification in electronics, mechanical, electrical, biomedical engineering, or

🎁 Benefits

• Competitive compensation package; base pay and incentives.
• Remote work flexibility; occasional on-site requirements as needed.
• Equal opportunity employer; vaccination details may apply.