VIP Customer Support Representative

📋 Description

• Respond to customer queries via live chat or email regarding account issues, payments, games
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated
• Assist with deposits, withdrawals, and other payments
• Ensure customers comply with regulatory requirements, such as age verification, responsible
• Help customers set limits for deposits, bets, or losses and provide resources for responsible

🎯 Requirements

• 0.5+ years of experience in customer support (iGaming/VIP preferred)
• English proficiency at an Intermediate level or higher
• Proficient knowledge of customer service practices and procedures
• Knowledge of sales principles and methods
• Able to maintain customer confidentiality

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, dental, psychological services)
• Performance-Driven Rewards
• Dynamic Work Environment