Associate, Merchant Enablement

📋 Description

• Improve merchant post-onboarding experiences in Singapore
• Identify recurring merchant pain points and design scalable solutions
• Incubation, training, education, and enablement programs
• Develop scalable self-service resources and support journeys
• Drive product adoption and merchant communications
• Measure impact with merchant experience and operational metrics

🎯 Requirements

• Bachelor's degree in a relevant discipline
• Minimum 3 years in operations, project/program management, or similar
• Ability to diagnose ambiguous problems and design practical solutions
• End-to-end project management from problem to impact
• Strong stakeholder collaboration across cross-functional teams
• Merchant/customer experience mindset; comfortable with ambiguity

🎁 Benefits

• Term Life Insurance and Medical Insurance
• GrabFlex benefits package
• Parental and birthday leave; LASA volunteering leave
• Grabber Assistance Programme; Flexible work arrangements