Customer Success Manager (German)- 18 Months Contract

📋 Description

• Manage a portfolio of Mid Market / enterprise customers in EMEA.
• Provide leadership and measurable recommendations to ensure customers maximize Wrike value.
• Collaborate with Sales, Professional Services, Support, Product and others to build the CS brand.
• Monitor the book of business and pursue churn avoidance while driving ROI and NET MRR growth.
• Lead end-to-end Success Plan execution to connect customer objectives with measurable outcomes.

🎯 Requirements

• Full fluency in English and German.
• 2+ years in Customer Success or customer-facing role supporting mid-market clients.
• Experience with Marketing, Professional Services, IT teams, PMO teams.
• Ability to build strong client relationships including senior leadership.
• Knowledge in project management, business process redesign, and change management.
• Strong interpersonal skills, tact under pressure, and high patience.

🎁 Benefits

• 25 calendar days of paid vacation.
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity.
• 2 Volunteer Days.
• Bike-to-Work Scheme.
• Health Insurance (Employees + Dependents).
• Life Insurance.