AustinFull TimeCustomer Support
Remotely
customer successonboardingaccount managementit infrastructurerenewalssaastrainingexpansion
Job Description
📋 Description
- Coach customers to achieve business goals and maximize value from LogicMonitor.
- Build relationships; ensure on-time renewals; uncover growth opportunities.
- Lead training, onboarding, adoption, retention, and advocacy across accounts.
- Own account success; collaborate with Account Owners, Executives, and cross-functional teams.
- Coordinate cadence with assigned accounts; act as trusted advisor inside LogicMonitor.
🎯 Requirements
- Bachelor’s Degree preferred (technical degrees preferred).
- 5+ years in account management, customer success, support, or technical product training in SaaS
- Intermediate IT infrastructure knowledge (Windows/macOS, cloud, networking, monitoring).
- Experience de-escalating incidents and positioning customers for success with minimal supervision.
- Experience developing comprehensive success plans aligned to customer objectives.
- Ability to work in a fast-paced environment; willing to travel 1-2 times per quarter.
🎁 Benefits
- Base salary range: $76,650 – $96,000 USD, plus variable plan and comprehensive benefits.
- Health, dental, and vision coverage; 401K with company matching; Wellness programs.
- Unlimited vacation policy; parental leave; Employee Assistance Program.
- Careers page with more information: logicmonitor.com/careers
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