Member Support Expert (EN/FR) - Canada 🇨🇦

📋 Description

• Provide timely, transparent, empowering support to Alan members.
• Develop expertise in healthcare systems and Alan’s products.
• Help members and business customers maximize their coverage.
• Share insights to improve products and services.
• Support new company onboardings.
• Collaborate across teams on strategic initiatives.

🎯 Requirements

• 3+ years relevant experience.
• Excellent communication and organizational skills.
• Ability to simplify complex topics.
• Fluent in French and English (written and spoken).
• Comfortable with technology, AI-powered tools, and multi-channel support.
• Empathy, initiative, adaptability, sound judgment.

🎁 Benefits

• Competitive salary and equity.
• Six weeks of vacation and flexible hours.
• Comprehensive health insurance, 100% covered for you and your family.
• High-quality equipment, including a MacBook Air and Bose headphones.
• Fully reimbursed TTC monthly pass.
• 4% employer RRSP contribution.