Customer Success Manager, Enterprise

📋 Description

• Account and partnership success for LogicMonitor customers
• Coach customers to achieve business goals and maximize value
• Build relationships, drive adoption, and ensure on-time renewals
• Identify growth opportunities and coordinate with cross-functional teams

🎯 Requirements

• 5+ years’ experience in account management, customer success, or related roles
• Bachelor’s degree preferred, technical degrees encouraged
• Intermediate IT concepts: Windows/Mac, cloud, networking, monitoring
• Ability to handle unfamiliar situations, de-escalate issues, and enable client success
• Experience creating success plans aligned with customer objectives
• Comfort in a fast-paced, growth-focused environment; travel 1-2 times/quarter

🎁 Benefits

• Inclusive culture with focus on performance and recognition
• Hybrid work options and global Centers of Energy
• Equal opportunity employer and supportive environment