Patient Experience QC Specialist

📋 Description

• Drive collaboration with cross-functional teams to launch/process improvements.
• Provide status reports and KPI data to management.
• Support CAPA reviews for training and process improvements.
• Assist patient-focused teams with quality tracking and projects.
• Create and maintain SOPs and protocols.
• Partner with management/data analysts to identify opportunities.

🎯 Requirements

• Bachelor’s degree or equivalent required
• 2+ years of call center QC experience
• 5+ years of additional professional experience
• Strong analytical skills; proficient in Excel and dashboards
• Excellent communication and cross-functional collaboration
• Creative data gathering and research skills

🎁 Benefits

• Competitive benefits package; medical, dental, vision, life insurance
• Fertility care benefits and dependent coverage
• 401k and commuter benefits; generous referral program
• Company information and data privacy resources available online