Enterprise Customer Success Manager - Denver

📋 Description

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging
• Proactively build and maintain executive relationships to deliver clear, outcome-driven value
• Lead QBRs and strategic reviews to demonstrate impact, align on priorities, and define next-step
• Analyze adoption and usage trends to quantify value delivered, extract insights from large
• Position Datadog as a critical observability platform that enables reliability, efficiency, and
• Own and project manage the on-boarding process for new customers.

🎯 Requirements

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific
• Experienced in the B2B tech space or with SaaS companies
• Willingness to travel as needed to support customer engagements

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks