Technical Support Expert, Enterprise

📋 Description

• The Toast Enterprise Support team delivers advanced, omnichannel technical support to our most
• As an Enterprise Support Expert, you\'ll resolve highly complex, high-risk technical issues across
• Training is 8-10 weeks on-site in the Omaha, NE office with start October 19th.
• You will be in office 2 days a week after training.
• Collaborate with Customer Success, Engineering, Onboarding, and Product to resolve and own customer
• Share solutions in Slack and maintain case notes and peer resources.

🎯 Requirements

• 2-4 years of experience in a Technical Support role focused on customer satisfaction.
• Ability to quickly learn Toast\'s product suite and apply knowledge across a wide range of
• Comfort with identifying non-obvious solutions and escalating when outside documented guidance.
• Foundational understanding of how software, hardware, and networks interact and willingness to
• Strong communication and organizational skills; experience supporting multichannel (phone, chat
• Ability to work with general instruction and require little day-to-day direction.

🎁 Benefits

• Competitive compensation and benefits package with a focus on work-life balance.
• Hybrid in-office model with locations across regions; details available on our Locations page.
• AI in hiring practices and ongoing learning opportunities with AI tools.