IT Helpdesk Analyst

📋 Description

• Manage ticketing system and IT support requests
• Assist with system access, laptop inventory, docs updates
• Collaborate on cybersecurity, audits, and compliance
• Support Okta, Google Workspace, Slack, Asana, LastPass
• Enhance internal AI chatbot for IT queries
• Utilize Nova ecosystem in the department

🎯 Requirements

• Bachelor’s degree in IT, CS, or related field
• 2+ years IT support experience
• Proficient with Google Workspace, Slack, Asana, LastPass
• Okta experience a plus; strong communication
• Excellent problem solving and multitasking
• English B2 or higher

🎁 Benefits

• Equitable, diverse workplace
• Equal Opportunity Employer
• Careers page and contact details in posting