Metro ManilaFull TimeCustomer Support
Remotely
hubspotquality assurancecoachingtrainingpipedrivestripedialpad
Job Description
📋 Description
- Coach and mentor CSMs/Account Managers to improve satisfaction, retention, and relationships
- Conduct quality reviews on interactions and provide detailed feedback
- Develop and deliver coaching plans aligned to metrics and goals
- Collaborate with leadership on training needs and continuous improvement
- Lead training sessions and refreshers to reinforce standards
- Maintain coaching docs and feedback tools
🎯 Requirements
- Experience coaching CSMs/Account Managers or similar
- Solid foundation in quality assurance and structured feedback
- Former BPO trainers with QA and client-facing experience encouraged
- Excellent communication, facilitation, and coaching skills
- Familiarity with CRMs and performance coaching tools
- Hybrid setup experience and US time zone night shift
🎁 Benefits
- Hybrid work arrangement (Work-from-Home & Onsite)
- US Time Zone night shift alignment
- Competitive starting salary in PHP
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