Customer Success Manager, SMB

📋 Description

• Role focuses on managing customer relationships in SMB segment
• Drive engagement to support health, retention, and growth
• Collaborate with Customer Success, Support, Marketing and Sales teams
• Enable customers and ensure quick resolution of issues
• Own customer touchpoints and streamline processes
• Host webinars and collaborate with customers for adoption

🎯 Requirements

• 2+ years in customer success or account management
• Experience in SaaS/tech environment preferred
• Salesforce or Hubspot experience preferred
• Strong organization and time management
• Excellent verbal and written communication
• Independent, self-motivated with fast-paced adaptability

🎁 Benefits

• Competitive base salary
• Annual company bonus
• Medical, dental, and vision coverage
• Parental leave, vacation policy, and holidays
• Work-from-home stipend and provided equipment
• Culture focused on learning, growth, and recognition