Remotely
customer successforecastingretentioncross functional leadershipenterprisedata drivenchurn risk
Job Description
📋 Description
- Lead and mentor a team of CSMs serving Enterprise customers
- Drive a data-informed approach to engagement, retention, and growth
- Partner with cross-functional leaders to define segment strategies
- Scale the CSM function across Enterprise segments
🎯 Requirements
- 4+ years in Customer Success, TAM, or similar
- Experience managing high-performing teams
- Experience with Enterprise or high-ARR customers
- Background in cybersecurity, DevOps, or related tech
- Strong operational mindset and process improvement
- Bachelor’s degree; advanced degree preferred
🎁 Benefits
- Flexible, remote-first culture with team meetups
- Stock options and 10 years to exercise
- 100% health coverage for you and dependents
- Unlimited PTO with recharging & reset policy
- Paid parental leave: 18 weeks (birthing) / 12 weeks (non-birthing)
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