AustinFull TimeCustomer Support
Remotely
customer successcloudaccount managementit infrastructuresaasobservabilityrenewal
Job Description
📋 Description
- Own end-to-end customer relationship for assigned accounts
- Lead adoption and ongoing value delivery
- Build and maintain relationships with senior and executive stakeholders
- Proactively manage account health, risk, and renewal readiness
- Lead business reviews and value-based conversations
- Partner with Account Executives to identify and support growth opportunities
🎯 Requirements
- Bachelor's Degree preferred (technical degrees preferred)
- 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
- Understanding of IT infrastructure, cloud, or observability concepts
- Proven ability to engage and influence senior and executive stakeholders
- Commercial awareness and renewal experience
- Excellent communication, organisation, and prioritisation skills
🎁 Benefits
- Base salary range: USD 69,615 – 85,000
- Comprehensive health, dental, and vision coverage
- 401K with company matching
- Wellness programs and Employee Assistance Program
- Parental leave policies and unlimited vacation
- Careers page: Know your rights and Pay Transparency notices
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