Renewals Specialist

📋 Description

• Renewal execution: manage renewal notifications and communications at key milestones.
• Save motions: partner with Sales, Revenue Ops, BI, and Support to save at-risk renewals.
• Forecasting and reporting: maintain forecast accuracy and renewal risk indicators.
• Process and program design: design and iterate renewal workflows to improve experience.

🎯 Requirements

• 2+ years of experience in a SaaS environment.
• BA/BS degree or equivalent professional experience.
• Experience managing forecasts and metrics.
• Experience with CRM/PM/Success tools such as Catalyst, Salesforce, Smartsheet, Zendesk.
• Highly organized, self-directed, and able to engage across all levels.
• Strong collaboration with Sales, Customer Success, Rev Ops, Legal, and Support.

🎁 Benefits

• Flexible time off.
• 401k plan to help save for the future.
• Medical, dental, and vision coverage for employees and dependents.
• Parental leave with paid night nurse options and gradual return.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses and office snacks/beverages.