Customer Success Manager
GitLabNorth AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
architecturedevsecopsgitci/cdgitlabworkshops
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Job Description
📋 Description
- Architectural strategic advisor for GitLab's customers.
- Partner with customers after the sale to turn plans into success outcomes.
- Drive enablement, adoption, and maturity across the customer journey.
- Coordinate with Product, Engineering, Sales, and Support to navigate challenges.
🎯 Requirements
- Experience guiding customers through technical/architectural decisions in complex environments.
- Strong facilitation of technical workshops and adoption programs.
- Ability to define business outcomes and translate them into actionable plans.
- Excellent communication, presentation, and organizational skills.
- Ability to manage a portfolio of customers and coordinate cross-functionally.
- Willingness to travel as needed per company policy.
🎁 Benefits
- Health, financial, and well-being benefits.
- Flexible Paid Time Off (PTO).
- Growth and Development opportunities.
- Equity compensation and employee stock purchase plan.
- Parental leave and supportive policies.
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