IT Analyst

📋 Description

• Resolve employee issues quickly: support laptops, software, VoIP, videoconferencing, and end-user
• Keep meetings running smoothly: support conference rooms and Zoom Rooms for collaboration.
• Manage service requests: triage, resolve, document, and escalate complex problems.
• Support onboarding/offboarding: set up devices/accounts and reclaim equipment when needed.
• Maintain IT documentation: keep guides accurate and improve support speed.
• Travel to offices as needed to set up and maintain IT equipment and spaces.

🎯 Requirements

• 2+ years in IT support, helpdesk, or similar
• Experience in Tier 2/3 end-user support
• Strong troubleshooting across Mac OS and Windows
• Experience with endpoint tools like Jamf, Intune, Autopilot, SCCM
• Familiarity with ServiceNow ticketing
• Experience supporting VoIP/Zoom Rooms/videoconferencing

🎁 Benefits

• Wellness reimbursement up to $300/quarter
• $1800 Experience bonus
• Unlimited Sick Days