Workplace Services Engineer L2 [USA resident living in Portugal or the USA]

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.

• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.

• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.

• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health.

• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed Resolved without successful reconciliation); escalate complex or non-standard cases to L3 with full context.

• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.

• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.

• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

• Remote;

Who You Are:

• 2–4 years in EUC / endpoint operations

• SCCM + Intune (operate), Windows client OS, Entra ID (Azure AD) fundamentals,

• Scripting: PowerShell (run/adapt)

• English [C1/C2 level]

• Certifications: ITIL v4 Foundations

• USA Resident

We value:

• Certifications: MD-102 (Endpoint Administrator); progressing toward the Microsoft endpoint baseline, experience with ServiceNow.

What you'll get:

• Wage according to candidate's professional experience;

• Remote Work whenever possible;

• Delivery of work equipment adjusted to the performance of functions;

• Benefits plan;

• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!

Originally posted on Himalayas