Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding journey for Customers and Team Members
• Provide guidance via documentation, knowledge sources, and direct communication
• Lead meetings to answer questions and move onboarding forward
• Manage custom requests and escalations cross-functionally
• Support contract customization within procedures and timelines
• Ensure accurate collection and recording of customer information

🎯 Requirements

• 3+ years in HR or customer-facing role in HR SaaS or similar
• Customer-first mindset and excellent support
• Experience scheduling and managing customer meetings
• Experience handling escalations with multiple stakeholders
• Ability to meet and improve CSAT/NPS metrics
• Adherence to operational processes with a personalized touch

🎁 Benefits

• Fully remote position
• Full-time employment
• Fixed-term contract through July 2027
• Work-from-anywhere with country of residence authorization
• Globally distributed and asynchronous environment
• 40 days PTO per year or as locally required