Renewal Account Manager, CX

📋 Description

• Manage contract renewals with customers, SAMs, and AEs.
• Retain customers during negotiations; grow revenue with renewals.
• Analyze financials and prepare renewal materials.
• Negotiate terms, pricing, and multi-year extensions.
• Collaborate with Finance, TAMs, SAMs, and AEs for outcomes.

🎯 Requirements

• Bachelor’s degree in IT, Business Administration, or related field.
• 4+ years contract negotiation experience.
• 4+ years in contact center or service delivery.
• Experience with SAAS billing models.
• Proven ability in fast-paced environments; meet timelines.
• Independent worker with little daily supervision.

🎁 Benefits

• Join a growing, market-leading global company.
• Internal career opportunities across roles and locations.
• Collaborative, fast-paced, creative work environment.