Senior Business Operations Manager

📋 Description

• This is a senior opportunity focused on transforming how customer-facing business functions operate
• You will diagnose operational challenges and turn them into streamlined processes, automation
• The role sits at the intersection of business operations, customer experience, technology, data
• You will lead cross-functional initiatives from initial problem definition through implementation
• The position combines strategic thinking with hands-on execution, including building smaller
• You will collaborate closely with support, customer success, product, systems, data, and enablement

🎯 Requirements

• Demonstrated experience redesigning operational processes and delivering measurable improvements.
• Strong customer empathy and a clear understanding of what creates simple, effective, and seamless
• Structured problem-solving skills, with the ability to transform ambiguous problems into clear
• Proven ability to lead complex cross-functional initiatives from strategy and design through
• Strong technical aptitude or technical expertise, with the ability to build simple tools and
• Hands-on experience with AI-powered or AI-assisted development tools is an advantage.

🎁 Benefits

• Base salary: CA$109,800–CA$159,800 CAD gross for Zone A locations.
• Base salary: CA$118,500–CA$168,500 CAD gross for Zone B locations.
• Potential eligibility for equity awards and company incentive programs, including discretionary
• Comprehensive health, life, and disability insurance.
• Employee stock ownership opportunities.
• Competitive retirement and pension plans.